Terms of Service

These Terms and Conditions specify the terms under which reservations and rentals of accommodation in facilities owned by the Company – IJG Imperial Apartments Smrekowa, IJG Imperial Apartments Szymaszkowa, IJG Imperial Apartments Krupówki – can be made. Making a reservation through the ijgimperial.com website constitutes acceptance of these Terms and Conditions.

I. DEFINITIONS

Company – IJG Imperial spółka z ograniczoną odpowiedzialnością based in Nowe Miasto Lubawskie, ul. 3 Maja 6, 13-300 Nowe Miasto Lubawskie, NIP 8771484098, REGON 389193026, KRS 0000912711, being the party to the short-term accommodation rental agreement with the Client.

Client – a natural or legal person who is a party to the agreement for temporary use of accommodation (short-term accommodation rental agreement managed by the Company).

Service – the website operating under the domain ijgimperial.com, run by the Company.

II. TERMS OF THE RENTAL AGREEMENT

The agreement between the Client and the Company is concluded upon making a reservation online, by email, or by phone. The agreement only covers the rental of the property. The rental price includes utilities (electricity, gas, water, heating during the heating season). A final cleaning fee (if applicable to the specific property) and an apartment service fee are added automatically by the system. The fee is calculated individually for each property. The Client may use the premises only for residential purposes and may not sublet it without the owner's consent.

III. RESERVATION

To reserve a specific property, the Client books a stay online, via email, or by phone.

The Client will receive a system-generated email confirming the reservation of the selected property. The system holds the reservation for 48 hours. During this time, the deposit, calculated and presented at the time of booking, must be paid into the Company’s account.

The deposit can be paid at the time of booking via the secure online payment system Przelewy24, with which the Company has a relevant agreement. The reservation is then immediately confirmed. Credit card and e-transfer transactions are processed through the Przelewy24 settlement center.

The reservation is confirmed when the deposit is credited to the Company’s bank account. After the deposit is recorded, the Client will receive a confirmation email with all details necessary to fulfill the stay.

Key handover – arrival should take place at the time agreed with the resident (the person responsible for handing over the keys). The check-in time is 4:00 PM on the day of arrival, and check-out is at 11:00 AM on the day of departure unless otherwise agreed with the resident. If the Client cannot arrive at the agreed time, they must immediately inform the resident. Pets are not allowed.

IV. CHANGES TO THE RESERVATION

Cancellation – in the event of a cancellation of a confirmed reservation, the deposit is forfeited to the Company.

Date change – changing the stay date after paying the deposit is possible if the change is made no later than 14 days before the planned arrival. Changes can be made only for the same property at the same price and for the same length of stay. If the new date falls within a higher season, a surcharge is required.

Extension – the stay can be extended if the property is available for the desired period. If the Client decides to extend their stay, they must inform the Company by phone or email to arrange payment for the additional night(s).

Transfer of rights – the Client may transfer all rights arising from the reservation to another person, provided that this person assumes all obligations under the reservation. The Company must be immediately informed of the change, providing the personal details of the person taking over the rights and obligations.

V. CLIENT RESPONSIBILITIES

The Client is obliged to take care of the entrusted property and its equipment. In the event of damage to the property, the Client must pay compensation covering the full amount of the loss, in cash on the day of departure to the key holder, unless agreed otherwise with the Company.

The Client must report any technical problems with the property during the stay to the resident by phone as soon as possible.

The Client acknowledges that the number of occupants may not exceed that stated in the Company’s offer. If this number is exceeded without prior agreement, the Company may terminate the agreement immediately without refund or charge an additional fee of PLN 300 per person per night.

The Client is required to maintain the property in the condition found and observe good neighborly conduct, particularly respecting quiet hours from 10:00 PM to 7:00 AM. Smoking is prohibited in all properties and on balconies. If this rule is violated, a penalty of PLN 500 will be charged.

VI. GENERAL PROVISIONS

If the regulations are violated, the Company reserves the right to terminate the agreement immediately without a refund.

The Company is not responsible for personal belongings left in the apartment or for the car and its contents during the stay.

The Company is not responsible for inconvenience or noise caused by neighbors (e.g., renovation, violation of quiet hours). In such cases, the appropriate authorities (e.g., police) should be notified.

The Company is not liable for random events affecting the operation of the property, such as sudden outages of electricity/water/internet or failures due to bad weather conditions like strong winds or heavy snow.

The Company is not responsible for the condition of municipal and local access roads to the properties, especially during the winter season.

VII. COMPLAINTS

Complaints and other disputes should be directed to [email protected]. In accordance with Article 7a of the Consumer Rights Act of May 30, 2014, the Company is required to respond to complaints within 14 days of receipt.

VIII. GOVERNING LAW

The governing law for disputes between the Company and the Client is Polish law. Disputes will be settled by the court competent for the Company’s registered office.

IX. PROCESSING AND PROTECTION OF PERSONAL DATA

Client personal data is processed by the Company as the data controller for the purpose of providing services described in the Terms and Conditions. Data processing complies with personal data protection laws and laws on the provision of electronic services.

Providing personal data is voluntary but necessary to provide the services described in the Terms and Conditions. Data is provided during booking, inquiries, feedback, and updating or correcting data.

Client personal data may be shared with authorized entities, including authorities under applicable law, as well as third parties performing services for the Company related to these Terms and Conditions, to which the Service user agrees.

The Company may entrust the processing of personal data provided by the Client to other entities, with the user’s consent.

Further data processing may include ensuring the necessary network, hardware, and software infrastructure required for the Company to provide services.

X. FINAL PROVISIONS

The Company reserves the right to amend these Terms and Conditions. The Privacy Policy constitutes an integral part of the Terms and Conditions, and changes to it do not constitute a change to the Terms and Conditions.

These Terms and Conditions come into effect on May 15, 2025.

Guest Reviews

Flavius

Rating 10

Brand new property with very nice design! The city center is close at 15 min walking distance from it. The host was very kind - even gave us a slide for the kids that they could use on the hill right next to the building. Thank you Mrs Marta.

Booking – January 2025

Natalia

I liked everything very much. All questions were answered immediately, which is a plus. Everything is clean and necessary. I really liked the design of the room, modern with local symbols. The apartment is near the station, next to an educational slide and a children's slide for sledding. Shops are also nearby, 15 minutes walk to the center.

Vitaliy

Good location, easy to commute, splendid view, fully equipped apartment, comfy beds and pillows, coffee, tea, sugar, salt were available, welcome compliment on the table as a bonus. The most respect and thanks to manager Marta who was very helpful and professional and solved any matter immediately!

Booking – December 2024

Almamari

The cabin is very clean and its details are top notch, even the bidet is provided. There was no reception desk. Check-in and key receipt is from a small box next to the door. The code is sent via Booking messages, and parking is available next to the cabins for free. Honestly, the details of the place exceeded expectations. Thank you.

Booking – October 2024

Usama

Rating 9

This apartment was truly luxurious and modern! The wood effect throughout the space and the perfectly designed lighting created such a warm and stylish atmosphere. The bathroom was especially impressive with a unique and comfortable design, and I loved the rinser in the toilet, which was a great added touch. The staff were incredibly polite and helpful — they even washed my dirty pants for free! Overall, a fantastic place to stay—highly recommended!

Shih

The room is clean and beautiful, and there is a bathtub for bathing. It is the most comfortable accommodation during this 11-day trip to Poland. The way the window opens is very special, it feels surprising, and it becomes a small balcony when opened up and down. The message was replied promptly, the accommodation was very friendly and helped to solve the problem of the bath water not being hot enough.

Susan

Beautiful property set off the main road so very quiet evenings. Staff were lovely and very accommodating. Nicely furnished room with a small kitchen with coffee machine. Very warm but I guess that is better than being cold! It was snowing outside.

Booking – April 2024

Rawan

Prior to arrival, self-entry details were sent on WhatsApp for easy entry. The place is clean, the view is wonderful, and all needs are provided. There is a washing machine, dishwasher and bidet in the bathroom. The place is spacious enough to fit two couples. We were late for checkout, but they were kind to us. Thank you.

Booking – December 2023

Jess

Rating 8

Plenty of open space and lighting throughout was great. Great location, can get a cable car up to the top of the mountain next door! 25 mins drive from thermal baths and a 10 min walk from centre of Zakopane. Would definitely stay again! Thank you.

Booking – October 2023

Abrar

Superb apartment! I liked everything! Location is next to a bus stop - only 5 minutes, the view is beautiful. All I needed was there, iron, a coffee maker and a fridge. Highly recommend.

Booking – September 2023

Gvidas

Great view. Mountains and full Moon is something amazing. Really comfortable and well fought out apartment with everything you need (dishwasher, coffee machine, washing machine, iron, vacuum, oven and microwave combo, large terrace). Very friendly cows.

Booking – August 2023

Radek

This place was amazing and we were impressed! Everything was so clean and organized. We also found a welcome pack on the table - great! I was also contacted via WhatsApp where I received useful information and was able to ask questions.

Booking – July 2023

Agnieszka

Clean and comfortable stay for those, who want to access the mountains but stay close to Krupówki. Absolutely wonderful hosts, very kind and helpful. Proximity to the nearest hiking trails. Free parking spots on site.

Kim

Beautiful views and near main attractions. Convenient parking just next to apartment. Fast responses and assistance from staff.

Booking – June 2023

Illia

Amazing location, near the ski track and lift, ski storage room (but we knew about it only on the second day because we had a separate entrance to the apartment), enough cooking utensils, tea and coffee, pleasant shower, some funny welcomes as well. :)

Booking – February 2023

Milda

It was an amazing place to stay. The view was wonderful and the apartment had everything we needed. Very comfy bed. There is also chairlift close by. Definitely would come back again!

Booking – September 2022

Daniela

The location is very nice, not even on a 5 min walking distance from the little town center. The host was very friendly and helpful, spoke a good word of English. The apartment is well equipped and there is a free parking space on the property. The beds were very comfortable.

Adi

Wonderful and welcoming apartment at great location, perfect for family stay with all the facilities inside. Great view of Tatra mountains from the balcony. Warmly recommended!

Booking – August 2022

Monika

Location spot on, walking distance everywhere literally in the centre of Zakopane. Clean, very comfortable, we had a fantastic time! I would thoroughly recommend it.

Booking – May 2022

Robert

Clean, comfortable, big… generally band great place to stay and 5 minutes from the main strip. Will stay here again for sure. Excellent accommodation, highly recommended!

Booking – September 2021

Horváth

Flexibility and kindness of the hosts. The Chorny Potok (Black Creek) close to the house makes a special, lovely atmosphere. There is a fantastic playground in the neighbourhood, ideal for children!

Booking – July 2021

David

We liked the style of the building, the apartment was spacious and clean. Hosts were nice, checkin process quick and easy, as was payment process. We appreciated the free bottle of wine and the sweets. We liked Zakopane and we will surely go back there, we would happily stay here again when we do.

Booking – September 2020

IJG Imperial